Director of Ecommerce
Revenue, UX, CRO, SEO, ADA, Retention, and Growth
I lead Ecommerce growth, streamline site structure, and fix broken systems.
I make sure site traffic has somewhere relevant to land and is consistent with all marketing efforts.
I find bottlenecks and dropoff points in the customer journey, and smooth out the mess.
I simplify decisions for everyone. Customer decisions. Internal decisions. Data-based decisions.
I protect revenue by owning all of my KPI outcomes. Conversion, retention, margin, lifecycle... everything.
My style is simple. Clear priorities. Direct decisions. Fast execution.
Real results. No drama. No ego. No complicated decks. No overly corporate jargon.
Outside of work, I’m a dad, snowboarder, and lifelong tinkerer who spends too much time rebuilding old Volkswagens. I bring that same steady, curious mindset to the workplace. Understand how the machine works, strip away what isn’t needed, and make it run better, faster, and more efficiently.
Key Metrics
Here’s a few high level outcomes from ownership across UX, lifecycle, and revenue operations:
Conversion rate lifts from 8-52% across PDPs, carts, and checkout
Checkout and cart performance improvements up to 25%
Subscription attach and retention improvements through optimized flows
Owned channel revenue share raised to 65-86%
Supported brands scaling into the $2-5M range by simplifying UX and CRO paths
Organic and owned traffic growth between 65-113%
Collection page and merchandising performance lifts through structured UX
Partners, Affiliates, and preferred tech
Capabilities
I know how to diagnose what’s holding a Shopify store back and how to fix it. From UX and CRO to lifecycle and site architecture, I bring a clear, practical approach that drives measurable growth.
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Shopify Plus
Recharge
Klaviyo
Attentive
Gorgias
GA4
Triple Whale
Microsoft Clarity
Convert.com
Level Access
ChatGPT
Google Gemini
Page Speed Insights
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A/B Testing Roadmaps
Conversion Rate Optimization
Funnel Design
Checkout & Cart Logic
Dynamic Upsells
Bundling
Site Speed Optimization
Heatmap & Behavior Analysis
Search Engine Optimization
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Lifecycle Email & SMS Automation
Retention Strategy
UTM & Attribution Management
Customer Journey Mapping
Owned Channel Revenue Growth
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Product Placement Strategy
Category Page Optimization
Seasonal Landing Pages
Content + Commerce Storytelling
Visual Merchandising
Buying Guides & Banners
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UX/UI Design
Brand Development
Graphic & Web Design
Creative Direction
Campaign Design
Content Development
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Cross-Functional Collaboration (Design, Dev, Marketing)
Vendor & Developer Management
QA & Coding
Data-Driven Decision Making
B2B Lead Gen Funnels
Operator and Owner Mindset
CURRENT EMPLOYMENT
Ben Rummel LLC - Owner - Shopify Expert & Ecommerce Growth Leader
PAST EMPLOYMENT
The Mitten Company - Co-Owner
SelfEco - Creative Director
Sleep Number Corp. - Digital Designer
UPFRONT - Senior Designer, Web Director
Charles S. Anderson - Graphic Designer
Thinktopia - Graphic Designer
Education
BFA in Graphic Design, Minneapolis College of Art & Design, Minneapolis, MN